Effective Date: 2026-05-26 · Last Updated: 2026-05-26
This Cookie Policy explains how PROBOX Infotech Private Limited (“Carevie”, “we”, “our”, “us”) uses cookies and similar tracking technologies on the Carevie website and applications (the “Platform”). It should be read together with our Privacy Policy.
Cookies help us secure the Platform, maintain your login session, remember your preferences, and understand how the Platform is used so we can improve it. Some cookies are strictly necessary for the Platform to function; others are optional and used only with your consent.
If you have any questions about this Cookie Policy, please contact us at support@carevie.in.
Cookies are small text files that a website places on your browser or device when you visit. They allow the website to recognise your device, remember your preferences, keep you logged in, and collect information about how you use the website. Cookies may be set by the website you are visiting (“first-party cookies”) or by a third-party service operating on the website (“third-party cookies”). Similar technologies — including local storage, session storage, and pixel tags — perform comparable functions and are covered by this Policy.
The Carevie Platform uses the following categories of cookies and similar technologies:
| Type of cookie | Examples | Purpose |
|---|---|---|
| Strictly necessary cookies | Supabase authentication tokens (sb-access-token, sb-refresh-token), session cookies, CSRF tokens | These cookies are essential for the Platform to function correctly and cannot be disabled. They are used to authenticate you after OTP verification, maintain your login session across pages, and protect against cross-site request forgery and other security threats. Without these cookies, you will not be able to log in or use the core features of the Platform. |
| Functional cookies | UI preferences, language, last-viewed section | These cookies remember choices you make on the Platform (such as preferred layout, last-viewed section, or display options) so that we can provide a more personalised experience on your next visit. |
| Analytics & performance cookies | _ga, _gid, _gat, _ga_<container-id> (set by Google Analytics) | We use Google Analytics to collect aggregated, non-identifiable information about how Users interact with the Platform — for example, the pages visited, time spent, and any errors encountered. This helps us improve reliability, performance, and usability. Google Analytics may set its own cookies; see Section "Third-party cookies" below for details. Where required by law, these cookies are set only after you have provided consent. |
| Third-party cookies | Cookies set by Google Analytics; cookies set by Supabase for authentication | Some cookies may be set by trusted third-party service providers that operate parts of the Platform (such as Supabase for authentication infrastructure and Google for analytics). These third parties are bound by their own privacy and cookie policies. We do not permit third-party cookies for advertising or cross-site behavioural profiling. |
No advertising cookies
We do not use cookies for behavioural advertising, retargeting, or cross-site profiling, and we do not allow third parties to do so through our Platform.
We use Google Analytics, a web analytics service provided by Google LLC, to understand how Users interact with the Platform. The specific cookies set by Google Analytics include:
| Cookie name | Purpose | Duration |
|---|---|---|
| _ga | Used by Google Analytics to distinguish unique Users. | 2 years |
| _ga_<container-id> | Used by Google Analytics 4 to persist session state. | 2 years |
| _gid | Used by Google Analytics to distinguish Users. | 24 hours |
| _gat / _gat_gtag_<id> | Used by Google Analytics to throttle the request rate. | 1 minute |
Google Analytics collects information such as your IP address (anonymised where supported), device identifiers, browser type, pages visited, time spent, and referring URL. This information is processed in aggregated, non-identifiable form to help us improve the Platform.
Google's use of your information is governed by Google's privacy policy, available at policies.google.com/privacy. You can opt out of being tracked by Google Analytics by installing the Google Analytics opt-out browser add-on, available at tools.google.com/dlpage/gaoptout.
Cookies may be stored for different lengths of time depending on their purpose. The general categories we use are summarised below.
| Cookie category | Purpose | How long it lasts |
|---|---|---|
| Session cookies | Maintain your authenticated session and security context while you are using the Platform. | Deleted when you close your browser, or earlier if you log out. |
| Short-lived persistent cookies | Remember authentication tokens (e.g., Supabase refresh token) and active preferences across browsing sessions. | Typically up to 7 days, depending on the provider and purpose. |
| Long-lived persistent cookies | Support analytics (Google Analytics distinguishes Users and sessions) and certain Platform preferences. | Google Analytics cookies typically persist between 24 hours and 2 years (see specific cookies below). You can delete them at any time through your browser. |
We use cookies and similar technologies to:
• Authenticate you after OTP verification and maintain your login session;
• Protect against fraud, unauthorised access, and security threats;
• Remember your preferences and personalise your experience;
• Diagnose technical issues and measure Platform performance;
• Understand how Users engage with the Platform so we can improve it; and
• Comply with applicable legal and security obligations.
We do not sell information collected through cookies, and we do not use cookies for cross-site behavioural advertising.
Strictly necessary cookies are set automatically because they are essential to the operation of the Platform. By continuing to use the Platform, you consent to our use of these cookies.
For non-essential cookies (such as analytics cookies set by Google Analytics), where required by applicable law, we will obtain your prior consent through a cookie banner or in-app preference manager. You may withdraw your consent at any time by adjusting your cookie preferences or your browser settings. Withdrawal of consent will not affect the lawfulness of any processing carried out before the withdrawal.
Most web browsers allow you to control cookies through their settings. You can typically:
• View the cookies that are stored on your device;
• Block all cookies, or only third-party cookies;
• Delete cookies that have already been stored; and
• Set the browser to notify you before a cookie is placed.
Please note that if you block or delete strictly necessary cookies, the Platform will not function properly — for example, you may not be able to log in, your session may end unexpectedly, or your preferences may not be saved.
For more information about cookies and how to manage them in popular browsers, visit: www.allaboutcookies.org or www.youronlinechoices.com.
We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or our practices. Updates will be posted on this page with a revised “Last Updated” date. Where the changes are material, we will provide additional notice through the Platform or by other reasonable means.
If you have any questions about this Cookie Policy or about how we use cookies, please contact us at:
PROBOX Infotech Private Limited
Email: support@carevie.in
Grievance: support@carevie.in
Address: [REGISTERED OFFICE ADDRESS], India